meganloc's profile

Regular Visitor

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1 Message

Wed, Sep 25, 2019 9:00 AM

Redirect/Loop to Homepage when trying to access E-Mail account

Hello,

When I try to access my e-mail account, I get redirected to the homepage of xfinity. I have cleared the cache on all of my web browsers (IE, Chrome, Firefox, Safari) and and get the same result for all of them. I cancelled my service about 4 months ago but have been using my e-mail ever since, so I'm not sure what the issue is. Any help would be greatly appreciated!

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Responses

ComcastAmira

Official Employee

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2.3K Messages

1 y ago

Hello @meganloc, thanks for reaching out to our Forums! I offer my deepest apologies for the delay in response and I would be more than happy to assist you with this email concern. Just to confirm, are you still unable to access your email account? 

I am an Official Comcast Employee.
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New Poster

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1 Message

1 y ago

I am a new customer and it has been 2 months, i am still unable to see my xfinity account.

New Poster

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1 Message

4 m ago

This is happening to me. Has anyone found a way to fix this?

Official Employee

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839 Messages

4 m ago

Hi @adamralston please start by clearing your cache, instructions listed here Top Troubleshooting Scenarios - START HERE BEFORE POSTING 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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