meganloc's profile

Regular Visitor

 • 

1 Message

Wednesday, September 25th, 2019 9:00 AM

Closed

Redirect/Loop to Homepage when trying to access E-Mail account

Hello,

When I try to access my e-mail account, I get redirected to the homepage of xfinity. I have cleared the cache on all of my web browsers (IE, Chrome, Firefox, Safari) and and get the same result for all of them. I cancelled my service about 4 months ago but have been using my e-mail ever since, so I'm not sure what the issue is. Any help would be greatly appreciated!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

4.2K Messages

6 years ago

Hello @meganloc, thanks for reaching out to our Forums! I offer my deepest apologies for the delay in response and I would be more than happy to assist you with this email concern. Just to confirm, are you still unable to access your email account? 

New Poster

 • 

1 Message

6 years ago

I am a new customer and it has been 2 months, i am still unable to see my xfinity account.

New Poster

 • 

1 Message

5 years ago

This is happening to me. Has anyone found a way to fix this?

Official Employee

 • 

839 Messages

5 years ago

Hi @adamralston please start by clearing your cache, instructions listed here Top Troubleshooting Scenarios - START HERE BEFORE POSTING 

forum icon

New to the Community?

Start Here