M

Friday, June 28th, 2024 3:24 PM

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Recent sign ins tab question

so, i received 2 txt messages from xfinity with a verification code i didnt request, ignored it since i didnt give the code to anyone, and moved on, but then curiosity hit me and i went to my app and checked the recent sign ins tab, to my surprise i saw there were a few sign ins at around the same time i received the txt messages. does that mean someone was actually in my account? or are those the attempts of someone trying to sign in?

Official Employee

 • 

2.5K Messages

10 months ago

 

misam21 Hi there! Thanks for taking the time to reach out to us today about access to your account. We understand how important it is to secure your account. If you do see recent sign in's that were not done by you, we recommend changing your password and continue using 2 factor authentication. You can change your password here: https://www.xfinity.com/support/articles/changing-or-resetting-your-password 
 
Please let us know if you have additional questions. We are here to help. 

 

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