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user_mpm4ri
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Tuesday, December 12th, 2023 5:48 AM

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Reactivating issue

I need to access my email to log into an app that I was signed out of. I logged into this Xfinity email and no emails are being shown, and error message pops up. It say I need to reactivate my account but when I hit reactivate I am taken back to and empty mailbox with the same error message. It’s an endless loop. I need to access this email.

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Updated 

1 year ago

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XfinityArmand

Official Employee

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1.9K Messages

1 year ago

Hi there @user_mpm4ri!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum!  We are so glad to hear from you and happy to assist in any way that we can in having your concerns addressed and resolved.  No worries!  You have reached out to the right team, and we are going to get things squared away.  Please feel free to shoot us a private message so that we can get started.

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Expert

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31K Messages

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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