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Alifalcon
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2 Messages

Friday, February 19th, 2021 5:00 PM

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Private messages

I cant send employees messages for assistance. The message icon is not coming up for me. Help!

Question

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Updated 

4 years ago

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Accepted Solution

CCAndrew

Gold Problem Solver

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25.9K Messages

4 years ago

It’s against forum guidelines to send unsolicited private messages and to send a message you need to post publicly first. You already posted about seeking credit, now wait for an Official Employee to respond there and ask for your information to be sent privately

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jav6joev

Gold Problem Solver

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2.2K Messages

4 years ago

@Alifalcon wrote:

I cant send employees messages for assistance. The message icon is not coming up for me. Help!

There's a Profile setting you might have to turn on to enable Private Messaging.  Also, you have to post first (which you just did) before  you can send a PM.  And, you have to wait for an agent to request a PM or you might not get a response.

 

 

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XfinityJamesC

Official Employee

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2.2K Messages

4 years ago

Greetings, @Alifalcon! I just responded to your other post, but just in case you see this one first, if you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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user_e9582f

Visitor

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1 Message

4 years ago

Hello I am trying to reach the retention department to change my plan as it too costly for me right now. With whom can i speak?  Comcast Xfinity customer for 25+ years.

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XfinityAirelle

Official Employee

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2.7K Messages

Hi there! Please send us a [modmail](https://comca.st/3fmbvQs) with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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Again

Expert

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31.9K Messages

@ComcastAirelle Please pay attention to your environment; you sent them to Reddit.  🤨

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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