New Poster
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2 Messages
Private messages
I cant send employees messages for assistance. The message icon is not coming up for me. Help!
New Poster
•
2 Messages
I cant send employees messages for assistance. The message icon is not coming up for me. Help!
Responses
Accepted Solution
CCAndrew
Diamond Problem Solver
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25.9K Messages
2 m ago
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jav6joev
Bronze Problem Solver
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2.1K Messages
2 m ago
There's a Profile setting you might have to turn on to enable Private Messaging. Also, you have to post first (which you just did) before you can send a PM. And, you have to wait for an agent to request a PM or you might not get a response.
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ComcastJamesH
Official Employee
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118 Messages
2 m ago
Greetings, @Alifalcon! I just responded to your other post, but just in case you see this one first, if you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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