Primary user

So for some reason I can't seem to sign up for Xfinity rewards! It always tells me that I need permission from the primary account holder. And since I live alone and I'm the only person on the account and I'm listed as a primary account holder with management capability I should be able to do that on my own...... But guess what? It won't let me sign up or change anything. And the Xfinity assistant and customer service or not working.

Responses

XfinityJosephA

Official Employee

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1.6K Messages

1 year ago

Hello, @user_14e8dc are you able to use this lookup tool to confirm your primary ID? This will be the perfect place to start!

https://idm.xfinity.com/myaccount/lookup

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user_c7cbcf

1 Message

I have the same problem. This link blocks access.

1 year ago

0

XfinityBenjaminM

Official Employee

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1.8K Messages

@user_c7cbcf Thank you for letting us know and thank you @BruceW for the screenshot. You may want to try this link (https://www.xfinity.com/support/articles/how-to-change-your-username) and scroll down to 'Find your Xfinity ID using the Xfinity App'. Follow the steps there and that should show you what your username is. If you're still having trouble, we may need to bring you into a DM conversation instead, but we'll wait and see if the link and the steps included there work for you.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

BruceW

Gold Problem Solver

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26.2K Messages

1 year ago

@XfinityJosephA wrote: "... are you able to use this lookup tool to confirm your primary ID? ..."

They may not be able to:

C>tracert -4 idm.xfinity.com

Tracing route to idm-p.gslb4.xfinity.com [96.99.230.105] over a maximum of 30 hops:

   1 1 ms <1 ms <1 ms router1 [192.168.1.1]
   2 8 ms 8 ms 8 ms 96.120.9.181
   3 8 ms 8 ms 8 ms po-301-1203-rur01.york.pa.pitt.comcast.net [24.124.216.181]
   4 9 ms 8 ms 8 ms 96.110.24.214
   5 25 ms 10 ms 10 ms 96.110.25.65
   6 18 ms 18 ms 18 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
   7 18 ms 19 ms 18 ms be-31611-cs01.pittsburgh.pa.ibone.comcast.net [96.110.42.161]
   8 18 ms 18 ms 18 ms be-1111-cr11.pittsburgh.pa.ibone.comcast.net [96.110.38.130]
   9 23 ms 23 ms 23 ms be-302-cr12.beaumeade.va.ibone.comcast.net [96.110.32.101]
10 27 ms 32 ms 30 ms be-1212-cs02.beaumeade.va.ibone.comcast.net [68.86.84.149]
11 29 ms 33 ms 27 ms ae36-0-ar02-d.ashburn.va.ndcasbn.comcast.net [68.86.92.102]
12 26 ms 26 ms 26 ms et-4-36-1-sas02-d.ashburn.va.ndcasbn.comcast.net [96.108.75.110]
13 28 ms 28 ms 28 ms et-0-0-59-1-ss09a-d.ashburn.va.ndcasbn.comcast.net [96.108.96.2]
14-30 * * * Request timed out.

Trace complete.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_vx4i84

1 Message

1 year ago

I found that I have two profiles. I guess when I got married and we moved, comcast gave me a second profile with my married name and I never new it was set to manager only. There is no option to delete or transfer the old profile so how do I do this?

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XfinityJeniece

Official Employee

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2.8K Messages

Hey there, @user_vx4i84, thanks for reaching out through Xfinity Forums regarding your accounts. Here is a link on how to remove an Xfinity ID, https://www.xfinity.com/support/articles/delete-username-from-account. Also, here is another link to manage the user roles, https://www.xfinity.com/support/articles/primary-and-secondary-accounts. Let me know if you have any additional questions!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Sign-In and Account Management

user_14e8dc

Primary user

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XfinityJosephA

user_c7cbcf

XfinityBenjaminM

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_vx4i84

XfinityJeniece

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