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vitadome
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Saturday, November 28th, 2020 1:00 PM

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Preferred Email Account

My Comcast.net email address has been hacked -- I would like to change my preferred email address to another account.  However, after each 'successful' attempt, I log back in and see the preferred email address reverts back to my Comcast.net account.

 

How do I permanently fix this?

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4 years ago

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Again

Expert

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31.9K Messages

5 years ago

@vitadome wrote:

My Comcast.net email address has been hacked -- I would like to change my preferred email address to another account.  However, after each 'successful' attempt, I log back in and see the preferred email address reverts back to my Comcast.net account.

 

How do I permanently fix this?

Clear your browser cache and try again.

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vitadome

New Poster

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2 Messages

5 years ago

Thanks for your response. I did try this already and again with your response.

Unfortunately, the change displays as successful but reverts back to my Comcast.net email address.

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user_ab479a

Visitor

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1 Message

4 years ago

It seems impossible to change from the comcast email as the "preferred" email. I speak with a rep every week, get promises and a "ticket" number and nothing happens. Since I never use my comcast email I have had to move back to paper billing since otherwise the bill comes to an email I never look at. 

1

XfinityJeniece

Official Employee

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3.3K Messages

Hi there, @user_ab479a, thanks for reaching out through Xfinity Forums regarding updating your preferred e-mail on your account. We definitely want to ensure you are receiving your e-mails and we would be happy to help with getting this issue resolved for you. I definitely apologize this has been an ongoing issue! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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EG

Expert

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111.5K Messages

4 years ago

9-month-old dead thread now being closed.

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