Visitor
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1 Message
Potential Duplicate Accounts
I potentially have duplicate accounts because my initial account setup was done incorrectly by an agent who added the wrong email and no phone number. I visited a store to have that account deleted, made a new one and activated the services. However, I keep receiving calls about my services being inactivated, likely tied to the incorrect duplicate account. How do I check if this is the case and remove any potential duplicate accounts?
XfinityJanelle
Official Employee
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2K Messages
3 hours ago
Hey @Sirie_He , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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