jonestown's profile

Visitor

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1 Message

Thu, Dec 9, 2021 8:00 PM

Pending Internet Activation

Hello. When viewing my account online, the webpage says that my internet is pending activation. Fortunately, my service has been working wonderfully since last Friday. Is there anyway that my account page can be updated to show it is in fact activated or am I missing something?

EG

Expert

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93.8K Messages

6 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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779 Messages

6 m ago

Hi there! Thanks for taking the time to reach out. Have you tried signing in and out again?

Visitor

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1 Message

4 m ago

I'm having this issue, and Comcast is not being helpful. They want me to use the Xfinity app to activate the modem. The problem with that is it requires me to assign a new SSID and passwords and that's a lot of reconfiguring devices I'd rather not do since it's not necessary. Didn't have to do that during last move. It seems the real solution would be for a Comcast agent to resolve their records for my account since I can't really do anything from my end.

To complicate things, I am hesitant to reach out for additional help because Comcast has an awful practice of automatically rebooting my modem whenever I press device support - this kicks me off the call/chat!

Official Employee

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452 Messages

Hi, thank you for reaching out to our Xfinity Forums. I understand you are having internet and modem issues. We would love to look into your concern.

To send a Private Message, please click on the link  https://comca.st/3KBQezB to initiate a live chat.

 

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