Peacock

I have redeemed my peacock premium offer but I can not activate it. It’s not on my subscription management list to activate

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XfinityJeniece

Official Employee

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4.5K Messages

3 hours ago

Hey there, @user_buapjz, thanks for reaching out through Xfinity Forum regarding your Peacock activation. We are happy to help with troubleshooting, so you can enjoy Peacock! When you click on the redeemed Peacock Premium offer, what happens next? Does it give you an activation option, or does it redirect you to another page?

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user_buapjz

Visitor

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2 Messages

It directs me to the Xfinitystream page

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2 hours ago

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XfinityVianney

Official Employee

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3K Messages

user_buapjz, thanks for confirming. Next, I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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1 hour ago

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user_buapjz

Peacock

XfinityJeniece

user_buapjz

XfinityVianney

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