peacock subscription activation impossible through Xfinity site.

no. just tell me the fix. I'm done with customer service. this goes nowhere unless I can talk to someone (preferably a manager in the IT or website dept) who actually knows what they are talking about. 

I'm sorry to say, this is not generally a cut-and-dry situation, @user_yp8ior. If you just signed up for Gigabit service but are not getting the activation prompt, we may need to add the Peacock code to your account manually. If the code is there, but you are still not getting the activation prompt, there may be a different issue. It can vary from person to person, and from region to region. The only way for us to know for sure is by looking at your account and finding out what's missing, then taking steps to put things in order.

 sounds like your website is faulty. I mean, it obviously is faulty. There is no question about that. Can you guarantee someone with expertise will actually assist me? I'm done with starting from scratch talking with someone who is 15 time zones away who knows nothing about how to help with this and simply wastes by time with garbage texts and unhelpful phone support. 

I certainly understand your concerns and want to assure you that we're here to support you, user_yp8ior. We do apologize for any inconvenience or frustration this has caused you thus far. My team can absolutely check to ensure you have the correct codes on your account and see if the activation issue you're experiencing is related to a different/known issue. To do so, please send us a Direct Message. Here are those detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

yeah, so the customer service you suggested is as equally inept as all the other customer service employees I dealt with yesterday. But even slower. They are taking 12-15 minutes between my text and their answer, then they say they are texting me a code but no code appears. Then ask for a new code and no answer for another 15 minutes. Xfinity is absolutely the most painful customer service experience I have ever endured.

Hi there, @user_f7kgtk  thank you for reaching out. I’m really sorry to hear about the trouble you’ve been having with logging into Peacock, and I completely understand how frustrating it must be to call multiple times without a solution. You should absolutely be able to access the service included with your Xfinity account without this much hassle. You came to the right place for assistance. Can you please send me a DM with your full first and last name along with your full service address so that we can look further into your Peacock concerns.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@user_f7kgtk​ yes, [Edited: Language] and cannot help and offer no compensation. We should be getting $10.99 refunded off of our bill every month because that's the cost of Peacock. No one with Xfinity will do this however and [Edited: "Inflammatory"]. They have wasted now a total of 8 hours of my life on this and offered me absolutely nothing. At the very end of a final conversation with someone they finally did tell me that "this is an ongoing issue and our engineers are working on it.". I had already found this out in a 12 second internet search. Instead of this being a 5 minute customer service experience it was 8 hours of [Edited: Language]. If their internet speed wasn't so fast I would cancel Xfinity tomorrow. 

Hey there @user_iv5ikm sorry to hear you are also experiencing this issue. We can check out the account and further assist. 

Just send us a direct message with your full name and service address: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I alredy send a email and no one respond to me. I still having the same problems 

You will most likely have these problems forever. I see no fix for this and absolutely no one at Xfinity knows what they are talking about or are helpful in any way. I wrote this on their customer experience survey (or whatever the [Edited: Language] they call it): "Your chat and phone customer service is by far the worst experience of my life. Not just the worst customer service experience ever in my long years of being a customer but the worst experience on a communication device ever. Worse than my girlfriend breaking up with me over text from two timezones away, worse than hearing about my father dying from a hospital spokesperson. Your team completely wasted 5 hours of my life yesterday and got me absolutely nowhere. They should all be fired or retrained. Shougrakpam was especially horrible on chat. Forget all the [Edited: "Inflammatory"], "How's the weather there" and the promo info and the [Edited: "Inflammatory"]smiley faces, just help me fix the problem. The people I spoke with on the phone were equally unhelpful but I forget their names. My problem with Xfinity was never fixed.  (I signed up for a 1 gb plan to get free Peacock but your website is so [Edited: "Inflammatory"]it won't let me do it. A two minute internet search shows that this has been an issue with Xfinity for a long long time with no easy fix). At no point during the 5 hours I wasted yesterday did anyone even come close to even pretending to know what the [Edited: "Inflammatory"]they were doing. Not to mention, as soon as I finally was done with the phone support (which, again, went nowhere and was 100% unhelpful) I received 23 spam texts with the exact same "Here's the additional information you requested. Please follow this link to continue...". These all had the same link that was, again, totally unhelpful. After texting back, "Stop" I still kept getting the same bloody texts another 18 times. In total I had to text "Stop" four times and finally block the number to get out of this. Again, the worst customer service experience ever. Please deduct $10.99 from my bill every month for the next two years for the price of the Peacock subscription that I have to now pay because your website won't allow me to activate my subscription through Xfinity."

I can understand the frustration @user_yp8ior, there is currently a know issue with the offer for Peacock with the next gen plans. A fix for the issue is being worked on, but there is not an estimated time for when this will be resolved. Once there is a fix for the issue, we will reach out via direct message and let you know.

In the meantime please discount my monthly xfinity bill by $10.99. This is the amount Peacock charges. Xfinity promised something that they cannot deliver. What they promised now costs me $10.99/month. It is only fair to discount my xfinity subscription this amount. 

Hello @user_yxcxw5, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.