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user_erdxgw
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Thursday, November 20th, 2025 12:49 AM

Peacock subscription activated but not working

I have the xfinity gig service with free 2 year peacock subscription. I was able to link and activate it the night that I signed up for the gig service and use peacock, however now peacock says I have to upgrade to a plan to watch. The activate peacock link is back on my account page, but when I click it and go to manage streaming services, there is no option to activate it again and does not show up. I shouldn't have to activate it again. It seems to be stuck in some background loop where peacock isn't upgraded and also isn't showing up on the xfinity website.

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6 hours ago

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XfinityLinda

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2.2K Messages

8 hours ago

We appreciate your post and for connecting with our community, @user_erdxgw. Sorry to hear about the trouble with your Peacock activation. We're happy to help look into this for you. 

 

To activate Peacock Premium through Xfinity or NOW, follow these steps:

  1. Visit xfinity.com/yoursubscriptions and log in with your primary Xfinity ID and password. If not listed, go to xfinity.com/activate-peacock.
  2. In the Xfinity StreamStore, click **Activate** next to **Peacock Premium**.
  3. Enter your email for the Peacock account and click **Continue**.
  4. Create a password and provide account details, then click **Activate**. If you have an existing account, sign in with your credentials.
  5. Click **Start Watching Peacock** to begin streaming.

If you have tried these steps and the issue persists. Let us know. Also, have you recently moved?

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user_erdxgw

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@XfinityLinda​ Appreciate the quick reply. The streamstore doesn't have an activate section or peacock premium section. And under xfinity.com/activate-peacock it says my account isn't eligible for the subscription.

I haven't moved recently, just changed my plan back to the 1GB that I've always had as for some reason xfinity moved my plan to the 1.2GB.

(edited)

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7 hours ago

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XfinityAlfonso

Official Employee

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2.1K Messages

Thank you for letting us know! WE do have information about a known issue with Peacock functionality when repackaging or changing to our new Next Generation Internet plans. If the issues began after your recent plan change, then please reach out using the instructions below: 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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XfinityLinda

Official Employee

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2.2K Messages

@user_erdxgw You may have to clear cache and cookies or try in a different browser. You have to be signed in to send a message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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