Peacock Premium

I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.

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XfinityKassie

Official Employee

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2.4K Messages

2 months ago

radtek Good morning, Happy Saturday! We appreciate you reaching out to our Xfinity Forums for assistance with your Peacock subscription. I'm happy to help you get your new subscription up and running. I have a quick question, are you subscribing to the bundle through the Xfinity Stream Saver?

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radtek

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3 Messages

@XfinityKassie

Previously I had changed my Xfinity plan and included in that plan was free Peacock Premium for 24 months that would change automatically to a paid Peacock Premium subscription. Recently I have subscribed to an Apple-Peacock Premium Plus (not through Xfinity) and when I went to activate that bundle I read I needed to cancel any 3rd party (Xfinity) subscriptions to Peacock. What I would want to do is have Xfinity remove the 24 month free Peacock Premium from my plan. Is that possible?

(edited)

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2 months ago

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XfinityMatthew

Official Employee

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1.6K Messages

radtek If you are currently subscribed to any free or paid subscriptions through us the typical way to cancel those would be to log in to xfinity.com/yoursubscriptions and manage them there. Can you attempt to log in there and let us know if that lets you cancel it?

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2 months ago

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radtek

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3 Messages

@XfinityMatthew No, when I go to the manage plan the only option that comes up is "Add Mobile" I do not need or want mobile. The free Peacock Premium does not interfere with anything right now. I use a Ruko device and the Peacock Premium Plus app is installed on that. The main reason I have learned is in some instances you may be double billed but as this is free and I'm not using an Xfinity device to watch Peacock we are good. I will just have to pay attention or hope Xfinity will contact me when the free Peacock ends in 24 months and not to have it renewed.

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2 months ago

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XfinityEva

Official Employee

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2.3K Messages

@radtek Sounds like a plan, if you do not renew it, it will end once the promotion does. And if at any time you would like assistance cancelling it, please let us know.

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2 months ago

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user_41f769

Visitor

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2 Messages

21 hours ago

They show you get Peacock free on their billing, then below in the streaming section charge me $10.99. I've called them 5 times to correct and NOTHING has been done.

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XfinityJeff

Official Employee

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756 Messages

Good morning @user_41f769, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with getting billed for Peacock if it is included in your plan, but you have come to the right place for assistance. If you do qualify for Peacock for free, but when you sign up for the offer, if you already have a paid Peacock subscription, you may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

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21 hours ago

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user_41f769

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2 Messages

I've done that with a person on the fone and the charge is still showing up on the xfinity billing sttement

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20 hours ago

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XfinityJeff

Official Employee

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756 Messages

Thank you for the information @user_41f769. We can take a look at the account on our end and see if we can unsubscribe you from the Peacock service you are being billed for. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 hours ago

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radtek

Peacock Premium

XfinityKassie

radtek

XfinityMatthew

radtek

XfinityEva

user_41f769

XfinityJeff

user_41f769

XfinityJeff

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