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user_cn6xao
1st Topic

Visitor

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3 Messages

Tuesday, April 21st, 2026 5:37 PM

Peacock and hulu activation issue

Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.

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15 minutes ago

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XfinityRaul

Official Employee

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2.7K Messages

5 hours ago

@user_cn6xao Thank you for making us aware that you're having issues activating your steaming accounts via Forums. I'd be more than happy to help find a solution to this problem you're experiencing. Can you please elaborate on what happens when you go through the activation process?

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user_cn6xao

Visitor

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3 Messages

Hi. There is no active button next to the sunscription no matter which process i was told to follow, i was told to log in with id, then gmail, then comcast.net. nothing works.

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1 hour ago

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XfinityJeniece

Official Employee

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3.9K Messages

 

user_cn6xao Thanks for confirming! Did you receive an email with any of the activation details?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_cn6xao

Visitor

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3 Messages

I received several activation step but non of it worked.  Can you manually link the subscription to my account?

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52 minutes ago

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XfinityJeniece

Official Employee

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3.9K Messages

@user_cn6xao I would be happy to take a look at the activation on our end! Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 minutes ago

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