Visitor
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1 Message
Peacock Activation - Backend Entitlement Reset Needed
My Peacock subscription is not working after starting on a new Xfinity subscription with 2 years of Peacock Plus included. When I try to link a new email, it says: "Your Xfinity account is already linked to another Peacock account. PPG_0017_9a34faf"
I would like to link my same email on the Peacock account and it seems like I should request a backend ticket to perform a manual Account Entitlement Reset on my Peacock streaming token?
XfinityAlfonso
Official Employee
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2.8K Messages
1 hour ago
Good evening, KingGuy99, thanks so much for taking time out of your holiday to connect with us here on our Xfinity Forums! An account entitlement is possible; however, this step may not be necessary if other troubleshooting steps are taken. We'd lov to look deeper into this for you from an account level.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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