Visitor
•
2 Messages
Payment screen
When I try to pay my bill online I keep getting the following message:
You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.4ef4d517.1708104421.3ef17224
Visitor
•
2 Messages
When I try to pay my bill online I keep getting the following message:
You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.4ef4d517.1708104421.3ef17224
XfinityFrank
Official Employee
•
1K Messages
10 months ago
Hello there @user_46592c ! Thanks for reaching out to us on the Community Forums! First things first, you want to make sure you are logged in with an XFINITY ID that is able to make payments. If yes, then we would recommend logging out, clearing your browsers cache and cookies and logging back in to try again. Have you already tried these steps?
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