Skip to main content
user_alay54
1st Topic

Visitor

 • 

1 Message

Sunday, July 5th, 2026 8:20 PM

Outage now approaching 2 days

[Edited: "Personal Information"] with Comcast over 30 years. Realized no internet 7/4 530am.It is now Sunday 4pm

I have been told at least 3 different resolve times since Saturday morning. All which were [Edited: "Inappropriate Language"]...

Then my neighbor told me comcast is doing nothing to resolve problem because there is supposedly a power outage somewhere in south River. ??? Definitely not one where I live.So number 1..when will problem be fixed? Number 2 how much bill adjustment will I receive? 

Number 3 I want a real person to call me...looks like your avoiding your customers..very disappointing 

Question

 • 

Updated 

1 hour ago

 • Edited

10

1

0

Oldest First
Selected Oldest First
XfinityCliff

Official Employee

 • 

390 Messages

1 hour ago

Hello @user_alay54, and thank you for sharing these details here on our Xfinity Community forums.

We can definitely understand how frustrating it is to experience an extended interruption while receiving multiple estimated restoration times and looking for clear updates.

We'd be happy to take a closer look at what is affecting your services, review any available information regarding restoration efforts, and address your questions about billing adjustments.

Please send us a direct message* with your full name and complete service address, and we'll investigate further and provide any details available on your account.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here