Visitor
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1 Message
Ordered internet but no confirmation, cannot sign in to account
I ordered internet with an appointment for installation last Thursday, however I received no confirmation and no one showed up. When trying to log in to the account I created during the order, the login appears to complete but once I'm returned to the xfinity page it shows me as not logged in and prompts me to sign in again. I tried again to create an order which found and linked to the account on my email, but again received no order confirmation.
CCKatie
Retired Employee
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744 Messages
3 years ago
Hello @sean_hfamily thank you for showing an interest in our service! We are excited to get you set up, and would love to check on what is going on with this order so you can get services installed as soon as possible. If you send our team a direct message with your full name and address, we'll be able to locate your account and make sure you're all set. To do this, just hit the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
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