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727Driver
Conversation Starter
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Regular Visitor

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10 Messages

Sunday, November 3rd, 2024 3:36 PM

Online account slow and unusable

Trying to do anything with my account is painfully slow.

Just keep getting the 3 dots of death while it is waiting on their back end.

yes I cleared the cache.  Completely not useable 

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5 days ago

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XfinityJeniece

Official Employee

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2.4K Messages

5 days ago

Hey there, 727Driver, thanks for reaching out through Xfinity Forums regarding your online account. The online account is my favorite way to manage my bill and account details, so I definitely want to ensure it is working for you! What device are you using when you have issues with the online account? Have you tried another device and are you having the same issue? Also, have you tried using the app and is that working?

 

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Expert

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31K Messages

5 days ago

@727Driver 

If you are able try incognito mode without extensions on your browser.

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727Driver

Regular Visitor

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10 Messages

5 days ago

Chrome and Edge on PC

Safari on iPhone 

cleared cache just get the 3 blinking dots trying to load a bill.  

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Expert

 • 

31K Messages

@727Driver​

Chrome and Edge on PC

Safari on iPhone 

cleared cache just get the 3 blinking dots trying to load a bill.  

Did you try my suggestion of incognito mode without extensions on your browser[s]?  Also, Chrome and Edge are based on the same engines.  You might want to try Firefox or another browser.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

727Driver Thanks for the additional information! You might try using Incognito mode or Private Browsing mode on your browser.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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