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user_09d8c2ar
1st Topic

Visitor

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2 Messages

Wednesday, January 4th, 2023 4:13 PM

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Not receiving any verification codes

I've been unable to verify my phone number since I've been a customer.  I never receive the codes.  Can someone help me with this?

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Updated 

2 years ago

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CCJennifer

Problem Solver

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743 Messages

2 years ago

Hello @user_09d8c2ar! Thank you for reaching out on our community forum. You can add or change your phone number on your Xfinity account. 

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user_09d8c2ar

Visitor

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2 Messages

@XfinityJennifer​ My number is on the account already.  I just want to set up 2-Factor Authentication with my phone to receive alerts, but I'm not receiving the codes.  

(edited)

2 years ago

0

CCJennifer

Problem Solver

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743 Messages

2 years ago

@user_09d8c2ar Thank you for confirming that. This link explains a little more about setting up two-step verification.  If you're still having trouble, please send us a direct message with your full name and address. 

 

• Click "Sign In" if necessary


• Click the "Direct Message" icon (upper right corner of this page)


• Click the "New message" (pencil and paper) icon


• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list


• Type your message in the text area near the bottom of the window


• Press Enter to send your message

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user_1438380

Visitor

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4 Messages

2 years ago

Hi. I’m having the same problem. Were they able to help you with yours?

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CCDaniel

Problem Solver

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606 Messages

 

 

I have the following walkthrough that will show you how to verify and set up the correct number to receive the verification codes. 

https://www.xfinity.com/support/articles/register-phone-number

I no longer work for Comcast.

2 years ago

user_1438380

Visitor

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4 Messages

Thank you so much, Daniel! Unfortunately, my number is already listed, and I’m still not getting verification codes or any short codes for that matter… from any company. 😩

2 years ago

0

XfinityKei

Official Employee

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1.1K Messages

Hi @user_1438380, Sorry to hear you're still having an issue with two-factor authentication You've come to the tight place for help! Are you receiving any error messages once you signup? How are you setting this up? Through the app or the online web portal? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_1438380

Visitor

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4 Messages

My account is already set up, and I’m able to make calls and receive all normal texts besides the short code verification texts from companies. I think I used the app to set everything up.

2 years ago

0

XfinityKei

Official Employee

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1.1K Messages

@user_1438380 Thanks for letting me know you signed up through the app. Have you had the time to turn off two-step verification, delete the app, reinstall it and set everything back up yet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9cc07d

Visitor

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7 Messages

2 years ago

I am having a similar issue, ever since I swapped from Verizon to Xfinity mobile, short codes and 2fa from my Bank, ID.me, any website for that matter does not come through. Some places I can select email and that works fine but for certain things I can only select text or call. It's only been an issue since we just changed cellular providers this month. Was there ever any word on a known issue? My wife's phone is also doing the same, we both swapped to Xfinity mobile at the same time.

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CCValerie

Official Employee

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974 Messages

Hi there, @user_9cc07d, thank you for commenting and providing those details. I would like to confirming you are not experiencing an issues authenticating your Xfinity account but receiving any authentication code via text message, is that correct?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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