Visitor
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4 Messages
Not 'Manager' but I am a member on my account, can't change it.
I have no permissions to do anything on my account since my user role is member.
I can't change it to manager.
I have internet essentials, is that why I am considered a member?
I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.
XfinityJeniece
Official Employee
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4.2K Messages
1 hour ago
Hey there, @user_yyhvxl, thanks for reaching out through Xfinity Forums regarding your user roles. You would need to log in to the primary account in order to make changes to the account's user roles. Here is a link that can help with finding your username: https://www.xfinity.com/support/articles/how-to-change-your-username. Once you have that located, here are the details to update your user roles: https://www.xfinity.com/support/articles/primary-and-secondary-accounts. Let us know what additional questions you might have!
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