Visitor
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2 Messages
Not able to access account or use app
I just signed up for xfinity and I can log into the xfinity page but beyond that everything crashes when trying to load. I get messages like "sorry this isnt working right now" or on the xfinity my account mobile app it says "you are loggind in but we are unable to access your account". I have tried clearing cache, clearing cookies, multiple browsers, and on cellular and wifi data. Is this an internal server error?
XfinityJeniece
Official Employee
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3.2K Messages
4 years ago
Hey there, @Luce1010, thanks for reaching out through our Xfinity Forums platform regarding your Xfinity Account issues! I definitely want to make sure you have access to your account as it is my favorite way to manage all of my Xfinity account information! I can assure you have reached the right place to troubleshoot. I am not showing any reported issues with any servers. We would be happy to take a deeper look at your account.
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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