1 Message

Sun, May 22, 2022 3:39 PM


no verification email

I just purchased WIFI with xfinity this morning. I chose June first for the delivery of the kit. I see that the $1 that was due is pending in my bank account, but I never got a verification email and I cannot log in to my xfinity account. I want to be able to log into "My Account".




96.8K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


742 Messages

6 months ago

Hello there @user_667414!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and more than happy to assist in getting things started for you.  We are a team of experts and want to make sure that things are up and running for you.  Please feel free to shoot us a DM/private message with your full name and complete service address.  That way we can ensure that your new account is confirmed, and we can get this party started for you.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3wJgTnX 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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