No Primary user on account, only Manager
I am having a similar issue to so many here in that have no Primary User on my account. I have tried all of the tobleshooting suggestions and nothing works.
I am the only user on my account but listed as just a 'Manager' with no ability to create new users. From looking at others issues here, I think it must have happened 7 or 8 years ago when I moved but am just now noticing it because I can't sign in on some 3rd party TV streaming apps.
When the account was originally opend I had a different email address that was the Primary. Soon after, I created a secondary user and began to use that more and I eventually deleted the original user that must have been the Primary user. I just assumed that the system would make the only user left the Primary User since that is logical!!! Around the same time I also moved from a house to a condominium that has special deal with Comcast where the entire building and all of the units in it use Comcast and most of the cost of service is included in our HOA fees. With that transfer, my account number remained the same however.
I have tried using the old, original email to login (with all variations of my password over the years) to no avail.