NFL Sunday Ticket $240 Promo

I purchased NFL Sunday Ticket through Xfinity at the promotional price of $240. After completing the purchase, I received an activation link. However, when I click the activation link, it takes me to the section of the Xfinity app where my apps/subscriptions are displayed, and underneath all three of my apps it says “Not available at this time.”

I have now spent basically an entire day trying to get this resolved through Xfinity customer service, and unfortunately, I have gotten nowhere.

This does not appear to be a basic equipment or reboot issue. It appears to be some type of backend provisioning, authorization, handshake, or activation-token issue between Xfinity and the third-party Sunday Ticket service. In situations like this, the subscription may need to be reprovisioned or resent from the provider's side.

After getting nowhere through chat, I eventually spoke with a representative by phone. Unfortunately, I ran into essentially the same problem. I carefully explained that I had already received and attempted to use the activation link multiple times and that every attempt resulted in the same “Not available at this time” message.

After I explained all of that, the representative asked me if I wanted them to send me another activation link.

And if this is affecting other customers as well, I hope Xfinity does more than resolve my individual account. Please identify the underlying problem and establish a clear escalation procedure so the next customer does not have to spend an entire day going through what I have gone through.