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Thursday, May 23rd, 2024 11:55 PM

Closed

New customer

Hi, I am a new customer. I made an account earlier today but never received a confirmation email. When I tried to log in and click on account information, it just continuously loads. I thought it was an error and that nothing went through so I attempted to go through the sign up process again. It then tried to connect the new account to the one I had made previously today. I do not understand what is going on. I am unable to load anything on my account. Can someone please check to make sure my order went through and that a second order was not made?? I work from home so I need this set up and fixed ASAP. Thank you.

Official Employee

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1.4K Messages

7 months ago

Hey @user_yaxo2v,

 

Thank you for visiting our official Xfinity Community Forums support page. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account.

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