New account created when upgrading to new internet plan

Good morning @user_thcjz2, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the second account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I already have active 1 Gig internet. I was trying to upgrade to 2 Gig on my existing account, but a new account was created by mistake. I need the new account canceled and I don't want to be billed for duplicate service.

Hello again, @user_thcjz2! I'm not sure if you saw my last direct message a few weeks ago, but I've been keeping an eye on things since we began working together. We're happy to see the old account is officially closed, and the new account is still open! I hope everything is working well for you these days. Just wanted to circle back around and remind you that we're still here if you have any questions in the next day or two. Otherwise, you are always welcome to create a new post if something comes up down the road. And don't forget to check the old account! I'm seeing a small final balance that's due today, and it may not automatically transfer to the new account. So, you'll want to pay that as soon as you can. Let us know if there's anything else we can help with, and our team remains here to support you and your household the best we can :)