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user_vquwds
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6 Messages

Tuesday, January 21st, 2025 7:45 PM

Need to Change My Legal Name After Marriage

I have seen multiple people asking this. The response is to direct message Xfinity/Comcast. I can not find any way to do that. How do I direct message to change my name?

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

 

user_vquwds Hi there! If you are using a mobile device, you will see a blue circle hovering opver the screen. it has an evelope with a plus sign inside. As for the website itself, you will see an envelope icon next to the bell in the top-right corner of the page. You must be signed in for both of these options. 

 

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user_vquwds

6 Messages

Who do I send it to? Per below it says I can't send an unsolicited DM. I just need to change my legal name on my account.

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3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

 

user_vquwds Thank you for reaching out! Sending unsolicited messages to an official employee or other members is against our guidelines. This means you won’t be able to send messages, including to employees, unless specifically asked to do so first. Could you share a bit more about the issue or concern you’re experiencing? Once we have more details, we’ll be happy to invite you to direct messaging to assist further! 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_vquwds

6 Messages

@XfinityAirelle​ Can I DM you regarding this name change issue?

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3 months ago

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user_vquwds

6 Messages

@XfinityAirelle​ I was married recently and I need to change the last name on my account in accordance with my legal name change. I can't seem to find any clear path to do so. 

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3 months ago

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XfinityAirelle

Official Employee

 • 

2.5K Messages

 

 

Thanks for that information. You actually don’t need to send us a direct message—I can provide the instructions right here!

 

For your convenience, I’ve listed the relevant steps below, along with answers to your questions:

What documentation do I need to change the name on an account (e.g., marriage, divorce, legal name change)?

You’ll need to provide proof of the name change, such as:

  • A marriage license
  • A divorce decree
  • Government-issued identification showing your new name

How do I submit the required documentation?

  1. Visit our self-service page: Name Change Documentation Upload.
  2. Select the option "Transfer account ownership to me."
  3. Upload the necessary documentation, such as a marriage license, divorce decree, or updated government ID.

We hope this helps! Let us know if you have any other questions—we’re here to assist. 😊

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

EG

Expert

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109.9K Messages

3 months ago

@user_vquwds 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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