Visitor
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2 Messages
Need assistance resetting Peacock linking token ("Xfinity account already linked" error)
Hi everyone,
I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message:
"Your Xfinity account is already linked to another Peacock account."
I only have one Peacock account and one active Xfinity service address, so it seems like an old backend activation token or orphaned account link might be stuck on my Xfinity profile.
Has anyone else run into this issue recently, or could an official Xfinity representative help clear/unlink any stuck Peacock tokens tied to my Xfinity account so I can finish setting this up?
Thanks in advance for any help!


XfinityQuemekia
Official Employee
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1.3K Messages
1 hour ago
Thanks for taking the time to reach out @user_uijcbf!
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, please wait until directed by an official Xfinity employee.
To make sure we're on the same page, could you confirm what happens when you sign in directly to Peacock? Have you had a previous account with Xfinity that is no longer active?
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