Visitor

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1 Message

Thursday, October 16th, 2025

Name Change

I recently got married and changed my name. I need to update my Xfinity account, but it will only let me update my "preferred name" in the app / not my legal and account name. How do I start that process? 

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Official Employee

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2.7K Messages

1 day ago

 

user_650ymp, Hi there! Thanks for taking the time to reach out. Congratulations on becoming a newlywed! I can understand the importance of getting your legal name updated on your XFINITY account. You've reached the right place. We are a team of experts who can help with name changes over social media. We are happy to assist! As a heads-up, you will need to provide proof of the name change by supplying a marriage license with your new name. You may also be asked to pay a deposit or authorize us to perform a credit check. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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