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B4wii
1st Topic
1st Reply

Visitor

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6 Messages

Sunday, December 4th, 2022 5:38 PM

Closed

My xfinity sign in profile seems to be broken

when i go to sign into xfiniy.com i don't have all the menus on the page and things seem to be missing. 

Like once i log in, under the account menu, all i have listed is sign out. the only menus i have at the op of the page is xfinity and comcast business. i have no way to go look at my bill or anything once i am signed in. 

Question

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Updated 

2 years ago

350

2

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B4wii

Visitor

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6 Messages

2 years ago

i will also say this, the forums are also janky for me, i have no scroll bar and i am using the latest version of google chrome.

6

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XfinityThomasD

Official Employee

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1.2K Messages

@B4wii Thanks for creating a post on our Community Forums. It sounds like you may be signing in to your account under a username that is not listed as the primary. Only the primary username would have full access to all the details online, such as the billing. Are you able to see what users you have on the account by chance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

B4wii

Visitor

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6 Messages

Yes, I am the only user on my Xfinity account. I have always only been the only user. 

2 years ago

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CCChe

Official Employee

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6.9K Messages

Are you using your Xfinity ID to log in or a third-party email address like Gmail, Yahoo, iCloud, etc. to log in? 

I no longer work for Comcast.

2 years ago

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B4wii

Visitor

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6 Messages

@XfinityChe​ I am using my Gmail e-mail address. I've never had any issues until moving to a new address and my online account got all jacked up.

2 years ago

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CCKyla

Problem Solver

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411 Messages

Hmm... I wonder if something happened and your username was removed as the primary. I'd like to double check but I need your account info to do so. Can you send a direct message addressed to 'Xfinity Support' with your first & last name and address? It will be attached to this thread so we'll know exactly who you are and what's going on. 

I no longer work for Comcast.

2 years ago

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Andru

Frequent Visitor

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10 Messages

2 years ago

Happens to me now and then. I usually go to another device and hope that there it will show. Something with cookies, i guess. But i dont want to guess, i would rather prefer they hired someone who knows how to make a web page.

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