Visitor
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7 Messages
My wife keeps getting notices that a secondary user changed the email password
several times now my I received an email from xfinity saying a secondary user has changed their password and my wfe cannot sign into her email account until she changes the password.. This seems to happen if she once in awhile types here password wrong when signing in. Can you tell me whats going on here?
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @user_89db6a. We appreciate you reaching our team on Forums, we know how concerning it can be to receive an email indicating that the email password has been changed by a secondary user. If the changes aren't being made by anyone in the household, we do recommend reaching out to our Customer Security Assurance team through our website: https://internetsecurity.xfinity.com/help/report-abuse or by calling 1-888-565-4329. They are available 6:00am - 2:00am EST, 7 days a week.
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