Visitor
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2 Messages
My Account page error - "Hmm, the page didn't load correctly. Try refreshing the page, if the problem persists, try again later."
Hello, I was able to login. However, when I move to the My Account page I receive the following error:
Hmm, the page didn't load correctly
Try refreshing the page, if the problem persists, try again later.
Refresh page
Does this issue have a resolution?
Accepted Solution
XfinityBillie
Official Employee
•
3.4K Messages
3 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I know how important it is to be able to manage your account. I'd like to look into this further with you. Please send us a direct message to "Xfinity Support" with your full name, address and the user name you are logging in with.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2
user_7f23d0
Visitor
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4 Messages
3 years ago
I'm a different customer with the same issue. I saw at least one more customer with this issue. You instructions can't be followed. When you log in, you get an additional request for your password, then the message described at the beginning of this thread. So you can't log into your account to access the "new message" icon.
I tried to access the icon through the "my infinity" page, but it's not there. Though I could access that page OK. Please provide instructions or clear up this problem. I get it on the website and the app.
4
user_ee29ab
Visitor
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1 Message
3 years ago
I am having the same issue as the original poster. I am a new customer and I am trying to access my account to see the status of my self-installation kit. I never received a confirmation email, either, even though money was taken out of my account. I have read on other posts about making an Xfinity ID. When I follow through the steps, it tells me that my information does not match anything in the system.
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user_289a84
Visitor
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2 Messages
3 years ago
I am also getting this issue
1
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user_289a84
Visitor
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2 Messages
3 years ago
I have been having this issue as well. I found a suggestion on the forum, tried to link a new account, and got "this information does not match our records"
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