1 Message
My account is inactive for no reason
My new Xfinity wifi account is innactive for no apparent reason, it says pay my bill but my payment isnt due for another 5 days. So i made the payment and still no service, so now what?
1 Message
My new Xfinity wifi account is innactive for no apparent reason, it says pay my bill but my payment isnt due for another 5 days. So i made the payment and still no service, so now what?
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hi there @Drew.M! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your account concerns. We are so glad to hear from you and want to assist in any way that we can to have things straightened out for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_b6sblv
1 Message
1 year ago
Mine is showing same thing I haven't even got my equipment yet and I go on the app and say service inactive I don't understand
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user_ci257p
1 Message
11 months ago
Payment was taken out May 16th and now it says “inactive”. My internet was working this morning and then suddenly shut off.
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