pullstart's profile

New Poster

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10 Messages

Fri, Oct 16, 2020 6:00 AM

My account CONTACT information=WRONG - STILL WRONG.

How can I change my cell number and verify it? WHEN YOUR WEBSITE WON'T LET ME AND  COMCAST CUSTOMER SERVICE BY PHONE CAN'T.

Back in June (4 months ago)  after logging in to mMy Account Info to change my cell phone number, I noticed there was another account "linked" to mine, clearly not right. The COMCAST system wouldn't allow me to delete it. Customer service over the phone was useless. iT STAYED THAT WAY EVER SINCE, BUT THIS MORNING IT'S MYSTERIOUSLY WENT AWAY.

 

Then (amd now) as I was trying to change my cell phone thru the COMCAST system, I kept getting kicked out, the message was "OOPS! SOMETHING WENT WRONG" The same thing has been hapening and is still hapening this morning 10/16/2020. 

I posted the following to the tail-end of a different question: 

After decades of using Comcast, icommunication with them is 110%  frustrating, irritating and disgusting. I thouroughly DRED having any reason whatsoever to have to address an issue with Comcast.

Responses

Accepted Solution

Official Employee

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839 Messages

8 m ago

Hi all, we were able to fix the issues. It required a purge and rebuild of the identity, and he's all set up now. This would have normally resulted in a ticket escalation. 

Official Employee

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839 Messages

8 m ago

Hi @pullstart, totally get the frustration and the need to vent here, you deserve better and we would like to get you the help you need.

 

I'm offering that you go to the private message functionality so I can pull up your account and get this sorted out with you, because we can't post your private information on this public forum.

Regular Visitor

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11 Messages

6 m ago

Tier 2 CSA has been unable to fix this problem that started in March, 2020. 

On 12/12/20, CSA Tier 1, Frank, tried to edit and received similiar but different error message on his system: "Unable to Edit." 

 

I see in this thread the Jonathan was able to address a similar issue and resolved it: "Hi all, we were able to fix the issues. It required a purge and rebuild of the identity, and he's all set up now. This would have normally resulted in a ticket escalation."

 

I am wondering if anyone has tried this "purge and rebuild of the identies" for my account issue. 

 

The last ticket number I was given: 1H132685224 on 12/7 and I think that CSA Tier 1 Frank said his supervisor was going to escalate and use the same ticket number. 

 

Thanks for any help you can provide.  

Official Employee

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839 Messages

6 m ago

Hi @blondcb1, PM me with your scenario and setup and we'll take a look. 

Visitor

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1 Message

2 m ago

I am also very frustrated. I accidentally signed out of my Xfinity account, which had previously been on stay signed in.. Now I can't get signed back in. I get an error message that my sign in ID or password is incorrect. I need a code to reset my password, however I can only get this code by text or email. The cellphone number to text is wrong and I can't change it if I can't sign in. The email address to send a code to has long since been deactivated , so I can't get it that way. I can't answer my security question because it says two step verification is on. I can't even chat with a live agent without being signed in. DUH, I can't sign in.  

Official Employee

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94 Messages

@ I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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