Visitor
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1 Message
Multiple addresses listed under my account
I log in trying to change my internet plan and when I am prompted to select my address my address is listed 3 times.
https://www.xfinity.com/buy/plan/account/multiple-address?Referer=https://www.xfinity.com/buy/plan/offersfilter
I have previous used on of these addresses and it resulted in multiple accounts being active or effectively double billing.
I would like to have only the address with the active internet remain and the other two copies removed from my account.
Then I can more easily deal with changing my plan.
XfinityJeff
Official Employee
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317 Messages
4 hours ago
Good morning @user_87kka4, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues changing the plan online because of the multiple accounts, but you have reached the right team that can take a look into this for you. Have you tried going into the Xfinity app and unlinking the other accounts from your Xfinity ID? You can find the steps for that here.
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