1 Message
Missing email account
I had an Xfinity account with 2 users/email-addresses associated with it. When I moved I got a new Xfinity account. When I went to link my old users to my new account, only one shows up. The other account's email operated fine up until recently when it is forcing a password reset, but it won't let me reset it. All approaches keep telling me I need to connect to my Xfinity WiFi to update the password, but apparently my current WiFi doesn't work for this account, and I can't find it. Since I can't get into the email (due to the password reset issue) I can't try inviting it. Can someone help me resolve this?
XfinityArmand
Official Employee
•
1.9K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support today @Ians2024! We are so glad to hear from you want to assist in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to get things ironed out. Please feel free to shoot us a private message with your details so that we can get the ball rolling on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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