Military Status verification issues

Hello @user_9crhea, and thanks for posting on our Xfinity Community forums! 

I can see why this would raise concerns, especially after receiving a Diamond welcome email, seeing your status update to Diamond, and successfully redeeming a Diamond perk before later receiving a Gold membership email.

Military members who complete verification through Xfinity are automatically upgraded to Diamond status as part of their military benefits. You can confirm your military verification status by signing in through xfinity.com/military and checking your current membership tier in the Xfinity app or online account. If you've recently moved or had account changes, military verification may need to be reverified under the new account and address.

If your account is currently showing Gold and you're concerned about your Diamond benefits, including Peacock and TV, please send us a Direct Message* with your full name and service address.

We'd be happy to review your military verification status, membership tier, and applicable promotions to make sure everything is correctly associated with the account.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.