Merge Accounts

I have ONE account with service at ONE single address. However, your system recognizes my email address as an account and my mobile number as a different account. My mobile number is linked to an INACTIVE comcast.net email address. How do I merge everything?

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XfinityAmira

Official Employee

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4.5K Messages

6 months ago

Hello user_4rqkdi! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and letting us know about your mobile phone number being attached to an inactive account. My team can further assist you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_n0b0zj

Visitor

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1 Message

I have a 2nd address with xfinity want to merge

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1 month ago

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XfinityJeniece

Official Employee

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3.6K Messages

Hey there, @user_n0b0zj, thanks for reaching out through Xfinity Forums regarding linking your account. Here is a link to the steps on how to link your two account, https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Let us know if this helps!

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