Greetings, @user_ev4l5s! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your gift card. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thank you @marcus305 for sharing your perspective and the feedback you've seen from other customers here on our Xfinity Community forums.
We appreciate insights like this, as they help provide valuable context around the customer experience.
Some Xfinity rewards may be available in limited quantities or for a limited time, which can occasionally affect availability. We also understand that unforeseen complications can occur during the redemption process, and when concerns are raised regarding a missed reward opportunity, we're always willing to review those situations carefully.
Your feedback is appreciated, and comments like these help us better understand how customers are experiencing our rewards programs.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I also claimed the Dave and Busters gift card at 12:01pm. When I hit the button "Visit Dave and Busters" the screen reads "HTTP Status 500-Internal Server Error". Please honor the gift card, your server appears to be the problem.
I also claimed the Dave and Busters $10 gift card this morning, it's listed under my redeemed benefits. But under "How to Use", normally it has a link to "Redeem Now", instead the button says "Visit Dave and Busters". I click it and it goes to a blank page that says
HTTP Status 500 – Internal Server Error
I've tried a few more times today and it still goes to that error page. I see elsewhere on the forums that this is a widespread problem. I'd appreciate it if the error can be resolved so I can redeem my gift card. Thanks.
@user_lmpdrb Thank you so much for letting us know you are also running into an issue redeeming your Dave and busters member offer. Since this is an error when the new page goes to load, have you, by chance, checked to see if the same issue happens if you use a different browser?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_lmpdrb Thank you for letting me know. I am not seeing any reported issues with the offer. It is a while-supplies-last offer, so we may have already run out of cards, but I would be happy to help look into it for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJamesC
Official Employee
•
3K Messages
22 hours ago
Greetings, @user_ev4l5s! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your gift card. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
3
0
user_wb1efd
Visitor
•
3 Messages
17 hours ago
I also claimed the Dave and Busters gift card at 12:01pm. When I hit the button "Visit Dave and Busters" the screen reads "HTTP Status 500-Internal Server Error". Please honor the gift card, your server appears to be the problem.
5
0
user_lmpdrb
3 Messages
12 hours ago
I also claimed the Dave and Busters $10 gift card this morning, it's listed under my redeemed benefits. But under "How to Use", normally it has a link to "Redeem Now", instead the button says "Visit Dave and Busters". I click it and it goes to a blank page that says
HTTP Status 500 – Internal Server Error
I've tried a few more times today and it still goes to that error page. I see elsewhere on the forums that this is a widespread problem. I'd appreciate it if the error can be resolved so I can redeem my gift card. Thanks.
3
0