Visitor
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4 Messages
Membership benefits Page not allowing access
I am the primary and sole user of my Xfinity account. I have only one email listed. The site says my accounts are linked. I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards
Message I get when clicking on the page " Sorry, you not eligible to redeem benefits" Then its a endless loop once I click learn about membership.
Official Solution
XfinityAirelle
Official Employee
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3.6K Messages
3 hours ago
@user_wjvjwh
We're happy we were able to get everything resolved for you! After reviewing your account, we found that your preferred contact information was associated with your Manager profile rather than your Primary profile, which was preventing you from accessing your Xfinity Membership rewards.
We were able to remove the Manager profile and connect you with our Customer Security Assurance team to complete verification and add your preferred contact information to the Primary profile.
We're glad you confirmed that you're now able to sign in successfully and access your Membership rewards!
In the event you need assistance in the future, please create a new post. We hope you enjoy your Membership benefits!
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XfinityPaula
Official Employee
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2.4K Messages
9 hours ago
If you sign into your account it should show you what role your have for the sing in you are under.
Have you been able to redeem the membership benefits before?
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