Skip to main content
user_wjvjwh
1st Topic

Visitor

 • 

4 Messages

10/23/2026 12:44 PM

Closed

Membership benefits Page not allowing access

I am the primary and sole user of my Xfinity account.  I have only one email listed.  The site says my accounts are linked.  I still can not access the membership benefits page even tho Im getting emails telling me I have unclaimed rewards

Message I get when clicking on the page " Sorry, you not eligible to redeem benefits"    Then its a endless loop once I click learn about membership.

Question

 • 

Updated 

3 hours ago

 • Edited

26

2

0

Oldest First
Selected Oldest First

Official Solution

XfinityAirelle

Official Employee

 • 

3.6K Messages

3 hours ago

@user_wjvjwh 

We're happy we were able to get everything resolved for you! After reviewing your account, we found that your preferred contact information was associated with your Manager profile rather than your Primary profile, which was preventing you from accessing your Xfinity Membership rewards.

 

We were able to remove the Manager profile and connect you with our Customer Security Assurance team to complete verification and add your preferred contact information to the Primary profile.

 

We're glad you confirmed that you're now able to sign in successfully and access your Membership rewards!

 

In the event you need assistance in the future, please create a new post. We hope you enjoy your Membership benefits!

0

0

XfinityPaula

Official Employee

 • 

2.4K Messages

9 hours ago

 

user_wjvjwh I'm sorry for the trouble with accessing your membership benefits. There are times that a manager and Primary ID are created on accounts, and that is the error that we see when signed in on a different profile. I will help make sure you are able to redeem your perk.
I know you said you only have one, but when the account was started a ID may have been created making it the primary ID. Do you have a comcast.net email address? 
If you sign into your account it should show you what role your have for the sing in you are under. 
Have you been able to redeem the membership benefits before? 

 

7

0

user_wjvjwh

Visitor

 • 

4 Messages

I may have had comcast.net email as Ive been a customer a very long time.  I dont remember what it was and I never used it.   I am listed as the manager and Primary ID.  


I dont think I have ever been able to get to the membership benefits page.

9 hours ago

0

XfinityPaula

Official Employee

 • 

2.4K Messages

 

user_wjvjwh Ok, let's try to take a closer look at things. Can you visit https://customer.xfinity.com/settings under your information click on your name in this area is will tell you your role and what access you have for the account. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

9 hours ago

0

user_wjvjwh

Visitor

 • 

4 Messages

It tells me I am the manager.  I was able to find my old comcast.net email address, will that help out?

(edited)

8 hours ago

0

XfinityPaula

Official Employee

 • 

2.4K Messages

 

user_wjvjwh Oh great! Are you able to reset the password or do you recall the password? That email address is probably linked to the primary ID on the account. Once you are able to access that side you will be able to access the membership benefits and promote the manager role to primary so there are not issues in the future. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

8 hours ago

0

user_wjvjwh

Visitor

 • 

4 Messages

I was able to reset the password but it actually reset my normal password.  I can log into my comcast.net email.   But when I log into Xfinity and use that email address as my user name it will allow me to login but I still get the same error.   When I click on my account info it says nothing about that user name/comcast.net account .  

8 hours ago

0

forum icon

New to the Community?

Start Here