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Officerchase
1st Topic

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7 Messages

Friday, June 26th, 2026 3:26 AM

member benefit issues

Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago).

Please address this issue with IT. This keeps occurring and I have power cycled, restarted, logged in and out, used every device I can to redeem and no go, thanks. I'm not complaining, I'm bringing this to y'all's attention cos this keeps occurring and by the time if/when it does refresh to the current week, the limited time deals are gone. I don't understand what is going on. I'm glad it wasn't a movie I was interested in all that much, regardless, free is free and well, nothing in life rarely comes for "free". Let me know what y'all can do.

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4 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

5 hours ago

@Officerchase Are you seeing an error code or message when this happens by any chance? 

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Officerchase

Visitor

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7 Messages

No sir, I am not. I am seeing the same offers. And I've done my own testing, different times, to see when exactly it'll refresh or what triggers it to finally refresh. Today it wasn't until 1400 that I saw that limited time ones were gone. Has this been brought up by other members. I tried searching, but it's late and I didnt have the time honestly to read through 100's of posts. 

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5 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

@Officerchase I appreciate you checking on your end, and my team can further look into this.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 hours ago

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Officerchase

Visitor

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7 Messages

What message am I supposed to send now? 

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5 hours ago

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XfinityShawn

Official Employee

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2.5K Messages

@Officerchase If you send a DM without a Xfinity employees consent, then we will issue that warning message per our guidelines. Since I gave you the green light to do so, then you can send us a DM. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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Officerchase

Visitor

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7 Messages

and say what exactly, or will I have to repeat everything I typed already?

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4 hours ago

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