Max saying I don't have a subscription

It's the entire Max app when it thinks I don't have a subscription. Then when I try to connect through provider this comes up -

{"response":"failure","code":5116,"status":401,"detail":"unauthorizedInvalid authentication response from Synacor","locale":"en-US","title":"Partner Authentication error","message":"Unable to complete partner authentication process. Please contact support."}

It looks like there is a current issue with the authentication for MAX. I was able to replicate the issue on my end as well. I would like to make a ticket to get eyes on this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it