Visitor
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1 Message
manage an account
I work for a Fiduciary who has Power of Attorney for multiple clients. She needs to become an authorized user on the client accounts so we can help our clients manage their accounts and so we can make sure payment is made on time. When I call customer service I'm told the ONLY way to submit the POA documentation is to go to a Xfinity store, but when my boss has done this, the staff at the store don't know what to do with the paperwork. She's caught in a loop with your company. Is there not a way to submit the documentation online or even via fax?
XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hi user_kzhell! Thanks for visiting our Xfinity Forum and taking the time to reach out to our team. I am sorry to hear about the troubles you've run into trying to add an authorized user to your clients' accounts. I certainly understand your concerns, and my team would be more than happy to further help you with this. To better look into and assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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