Lost peacock

Switched to NOW Internet temporarily because I couldn’t deal with the data cap every month that we nearly reached (2 phones 2 laptops) and ultimately decided to come back because they offered us unlimited internet and mobile service for around the same price. I was told I would retain my member status (platinum) and all rewards but now they have told me I lost access to peacock because I switched then came back. This company is a joke. Be wary of anything they tell you.