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user_qam5jv
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Saturday, April 18th, 2026 9:45 PM

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts)  access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to add my comcast accounts  Microsoft 365 Outlook but it will not hold. And iphone/Apple mail says either account name is wrong, password is wrong, the address is blackballed or that comcast email is not available. I changed the server setting from mail.comcast.net to imap.comcast.net, have restarted my cable modem and wi fi router. It may be the wi-fi router but I am getting my gmail emails on both iphone and outlook so it must be a comcast.net issue. Have been trying to fix for 6 hrs but getting nowhere

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4 minutes ago

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XfinityAmandaB

Official Employee

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3K Messages

12 hours ago

 

user_qam5jv Thank you for letting us know you are having issues with your emails coming through on your alternate email platforms. I would be more than happy to help look into this for you. To be sure, are you able to access your email directly on the Xfinity home page? 

 

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user_nloxhw

Visitor

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1 Message

@XfinityAmandaB​ same issue - yes I can access it fine via web. if I try to access via my Apple Mail it Fails despite all of the credentials and information being correct. I’ve already tried deleting the Mail account and adding it again.

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11 hours ago

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XfinityJeffB

Official Employee

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298 Messages

Thank you for letting us know user_nloxhw, have you made the switch to Yahoo Mail yet?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_db5ofc

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2 Messages

@XfinityAmandaB​ 

it gave me a different user but I am

user_qam5jv. Thank you

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5 hours ago

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user_4ix6cl

Visitor

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8 Messages

11 hours ago

same problem here...

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XfinityCliff

Official Employee

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167 Messages

Thanks for posting your concern on our Xfinity Community forums @user_4ix6cl, we're here to help! 

You state you have the same problem.  Can you give us additional details, such as if you've made the switch to yahoo, and what app you are trying to access it through?  Are you able to access it directly via the Xfinity.com website? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_4ix6cl

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8 Messages

can access email via xfinity website.  all access on ios and windows devices unavailable.  requests IMAP password and won't accept.  confirmed correct passwork is being used.  I have not performed a switch to yahoo.  unaware of what, if anything is required.

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11 hours ago

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user_4ix6cl

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8 Messages

using Outlook for iOS and Outlook MS365 apps

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11 hours ago

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XfinityCliff

Official Employee

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167 Messages

Thanks for that additional information @user_4ix6cl.  Could I please get you to review the following and verify that you have third party access turned on?

https://www.xfinity.com/support/articles/third-party-email-access

If it is not turned on it may not allow you to use external apps, if it is turned on let us know and we would be happy continue to work to support your concern! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_4ix6cl

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8 Messages

11 hours ago

yes it is turned on.  i toggled previously.

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user_db5ofc

Visitor

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2 Messages

5 hours ago

Now I cannot even post. I get message that the incoming message server is dropping. Setting are imap.comcast.net

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XfinityMatthew

Official Employee

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1.7K Messages

@user_qam5jv

  1. Open your email client (e.g., Outlook, Thunderbird).
  2. Navigate to the option to add a new account.
  3. Enter your name, Comcast email address (e.g., username@comcast.net), and password.
  4. Choose IMAP as the account type.
  5. Configure the incoming mail server with:
    • Server Name: imap.comcast.net
    • Port: 993
    • Security: SSL/TLS
    • Username: Your Comcast email address
    • Password: Your Comcast email password
  6. Configure the outgoing mail server with:
    • Server Name: smtp.comcast.net
    • Port: 587
    • Security: STARTTLS or SSL/TLS
    • Authentication: Yes, require authentication
    • Username: Your Comcast email address
    • Password: Your Comcast email password
  7. Verify the settings and complete the setup process.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 minutes ago

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