lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to add my comcast accounts Microsoft 365 Outlook but it will not hold. And iphone/Apple mail says either account name is wrong, password is wrong, the address is blackballed or that comcast email is not available. I changed the server setting from mail.comcast.net to imap.comcast.net, have restarted my cable modem and wi fi router. It may be the wi-fi router but I am getting my gmail emails on both iphone and outlook so it must be a comcast.net issue. Have been trying to fix for 6 hrs but getting nowhere

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XfinityAmandaB

Official Employee

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3K Messages

12 hours ago

user_qam5jv Thank you for letting us know you are having issues with your emails coming through on your alternate email platforms. I would be more than happy to help look into this for you. To be sure, are you able to access your email directly on the Xfinity home page?

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user_nloxhw

Visitor

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1 Message

@XfinityAmandaB same issue - yes I can access it fine via web. if I try to access via my Apple Mail it Fails despite all of the credentials and information being correct. I’ve already tried deleting the Mail account and adding it again.

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11 hours ago

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XfinityJeffB

Official Employee

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298 Messages

Thank you for letting us know user_nloxhw, have you made the switch to Yahoo Mail yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_db5ofc

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2 Messages

@XfinityAmandaB

it gave me a different user but I am

user_qam5jv. Thank you

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5 hours ago

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user_4ix6cl

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8 Messages

10 hours ago

same problem here...

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user_4ix6cl

Visitor

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8 Messages

10 hours ago

yes it is turned on. i toggled previously.

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XfinityCliff

Official Employee

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167 Messages

Thanks @user_4ix6cl. Lets verify some settings for your configuration, these should work for almost any app.

Incoming Mail Server: imap.comcast.net
Incoming Mail Server Port: 993 with SSL ON
If the Mail Client lets you select an authentication method, choose STARTTLS.
If it asks use: 143 with SSL ON

Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: 587 (SMTP)
If it asks use: 465 (SMTPS)
Encryption: TLS (use SSL if TLS isn't shown.)
Authentication: Type in your Comcast.net email address

Can you please confirm your settings mirror these? (They're what I use with my personal apps on android and PC and the iPhone we have and seem to work.)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 hours ago

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user_4ix6cl

Visitor

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8 Messages

yes, my settings mirror those you provided. i deleted the account from my iphone and now cannot add back; other devices mirror same settings

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9 hours ago

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XfinityCliff

Official Employee

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167 Messages

Are you presently using any sort of VPN app on your devices @user_4ix6cl?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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user_4ix6cl

Visitor

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8 Messages

No. this has worked flawlessly for years; started having intermittent problems a few weeks ago. note i discontinued using xfinity as my isp a few months ago; have accsessed mail via the portal since then.

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9 hours ago

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XfinityCliff

Official Employee

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167 Messages

And when you removed the comcast.net email from your iPhone and tried to add it back what message did you receive?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 hours ago

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user_db5ofc

Visitor

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2 Messages

5 hours ago

Now I cannot even post. I get message that the incoming message server is dropping. Setting are imap.comcast.net

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user_qam5jv

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

XfinityAmandaB

user_nloxhw

XfinityJeffB

user_db5ofc

user_qam5jv. Thank you

user_4ix6cl

user_4ix6cl

XfinityCliff

user_4ix6cl

XfinityCliff

user_4ix6cl

XfinityCliff

user_db5ofc

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