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user_qam5jv
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Saturday, April 18th, 2026 9:45 PM

lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts)  access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to add my comcast accounts  Microsoft 365 Outlook but it will not hold. And iphone/Apple mail says either account name is wrong, password is wrong, the address is blackballed or that comcast email is not available. I changed the server setting from mail.comcast.net to imap.comcast.net, have restarted my cable modem and wi fi router. It may be the wi-fi router but I am getting my gmail emails on both iphone and outlook so it must be a comcast.net issue. Have been trying to fix for 6 hrs but getting nowhere

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10 minutes ago

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XfinityAmandaB

Official Employee

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3K Messages

2 hours ago

 

user_qam5jv Thank you for letting us know you are having issues with your emails coming through on your alternate email platforms. I would be more than happy to help look into this for you. To be sure, are you able to access your email directly on the Xfinity home page? 

 

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user_4ix6cl

Visitor

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4 Messages

48 minutes ago

same problem here...

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XfinityCliff

Official Employee

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164 Messages

Thanks for posting your concern on our Xfinity Community forums @user_4ix6cl, we're here to help! 

You state you have the same problem.  Can you give us additional details, such as if you've made the switch to yahoo, and what app you are trying to access it through?  Are you able to access it directly via the Xfinity.com website? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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44 minutes ago

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user_4ix6cl

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4 Messages

can access email via xfinity website.  all access on ios and windows devices unavailable.  requests IMAP password and won't accept.  confirmed correct passwork is being used.  I have not performed a switch to yahoo.  unaware of what, if anything is required.

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39 minutes ago

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user_4ix6cl

Visitor

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4 Messages

using Outlook for iOS and Outlook MS365 apps

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36 minutes ago

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XfinityCliff

Official Employee

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164 Messages

Thanks for that additional information @user_4ix6cl.  Could I please get you to review the following and verify that you have third party access turned on?

https://www.xfinity.com/support/articles/third-party-email-access

If it is not turned on it may not allow you to use external apps, if it is turned on let us know and we would be happy continue to work to support your concern! 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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34 minutes ago

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user_4ix6cl

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4 Messages

24 minutes ago

yes it is turned on.  i toggled previously.

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XfinityCliff

Official Employee

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164 Messages

Thanks @user_4ix6cl.  Lets verify some settings for your configuration, these should work for almost any app. 

Incoming Mail Server: imap.comcast.net
Incoming Mail Server Port: 993 with SSL ON
If the Mail Client lets you select an authentication method, choose STARTTLS.
  If it asks use: 143 with SSL ON

Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: 587 (SMTP)
  If it asks use: 465 (SMTPS)
Encryption: TLS (use SSL if TLS isn't shown.)
Authentication: Type in your Comcast.net email address

Can you please confirm your settings mirror these?  (They're what I use with my personal apps on android and PC and the iPhone we have and seem to work.) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 minutes ago

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