1 Message

Tue, Jan 25, 2022 1:53 AM

Looks like you already have an order in the works error.

Over the past 2 weeks I have been trying to change my plan however everytime the order is submitted it ends with it disappearing for seemingly no reason from my end. Text chat has so far not offered much in the way of assistance. Any help would be greatly appreciated.

Official Employee


159 Messages

Hace 4 m

Hello @BongosCat
Thank you for reaching out to us. This is certainly not the experience that we want you to have when trying to manage your account. We will be glad to take a look at this in more detail.
To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://comca.st/3rOQUcd

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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