Visitor
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1 Message
Looks like you already have an order in the works error.
Over the past 2 weeks I have been trying to change my plan however everytime the order is submitted it ends with it disappearing for seemingly no reason from my end. Text chat has so far not offered much in the way of assistance. Any help would be greatly appreciated.
CCJosh
New Problem Solver
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452 Messages
3 years ago
Hello @BongosCat
Thank you for reaching out to us. This is certainly not the experience that we want you to have when trying to manage your account. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
To send a direct message [private message]:
or https://comca.st/3rOQUcd
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